January 2021

The Mediocre Employee by Ryan Clo, May 5, 2021 A few years ago I worked with a client who made the decision to hire a store manager. This person had decades of experience, although the majority was at a chain store with a much lower average repair order. The shop had...

Could Your Business Survive Without You? About two years ago, I received a troubling email from a fellow shop owner. He wanted to know if I knew of a technician that may be looking for temporary work. The shop owner was scheduled for surgery and would need about six...