June 2020 Newsletter
Important Updates, Newsletter
315-455-1301
director@iscony.org
1620 BURNET AVE
SYRACUSE, NY 13206
Office: (315) 455-1301
Fax: (315) 455-1302
Executive Director: director@iscony.org
The Mediocre Employee
The Mediocre Employee by Ryan Clo, May 5, 2021 A few years ago I worked with a client who made the decision to hire a store manager. This person had decades of experience, although the majority was at a chain store with a much lower average repair order. The shop had...
Assessing the Heartbeat of the Shop
Assessing the Heartbeat of the Shop John Shoemaker Touch time is the heartbeat of a shop. If you have a problem in your shop and you are not sure of the cause, take a look at your touch time. People look at touch time in several different ways. For me, I look at it...
Could Your Business Survive Without You?
Could Your Business Survive Without You? About two years ago, I received a troubling email from a fellow shop owner. He wanted to know if I knew of a technician that may be looking for temporary work. The shop owner was scheduled for surgery and would need about six...
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